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Yes!Let’s start with give us information which area you looking for and how many bedrooms you need or you can also check our list of property for your reference: https://alterstay.co/book-a-stay/
Yes! Do let us know when you wish to stay, so we can check our system for the availability.
You can check the reviews we have gotten through Instagram, OTAs, Google, and many more. Sometimes, our guests don’t only mention about the great accommodation they stayed at, but also complimented the great management and hospitality services. Our satisfied guests are proofs that we are trustworthy.
As stated above, we can only confirm the reservation after we receive full payment. We will send you the booking detail form along with the payment link.Upon check in later, we’ll need a safety deposit of 10% from your total payment Don’t worry this safety deposit will be returned with process 1×24 hours after checkoutPlease keep in mind the reservations are non-refundable.
Sure!Please contact us before you come so we can arrange the schedule.
We only accept full payment and we can only hold your reservation for 24 hours. The system will release the reservation automatically if no payment is received within that time.
How would you like to proceed with the payment? We have some options: - Credit card (3% charge) by online link payment - Local bank transfer by online link payment - International bank transfer (via Transferwise or Revolut*) *We don’t accept Revolut transfer for the booking less than 4 days.
Cancellations are non-refundable. If you wish to change the reservation date while availability at the property is still possible, that can be done. Should the new date already have a new rate, then you will require to pay the difference.
If you need help during your stay, you can ask through the WhatsApp group. Even if it’s over the operational hour, we will still be mobile until 9 PM, but you will be expecting a slower response. In case there is any urgency, we will help and assist you as good as we can.
Therefore, if there is any issue that can cause your inconvenience, please kindly tell us in detail. Our team will try our best that we can to solve and find the solution to overcome it, except for the continuous maintenance or the case that occurs in the middle of the night and requires a technician.
Your critics and suggestions will mean so much for our continuous improvement. So, don’t bother to tell us your feedback during the stay.
Room prices are include taxes and fees.
Weekly price is inclusive of:
– Electricity & water bills
- Fast internet
- Cleaning 3x a week, linen change 1x a week
– Drinking galloon, cooking gas. Monthly price is inclusive of:
– Water bills
– Fast internet
– Cleaning 2x a week, linen change 1x a week
– 4 Drinking galloon, 1 cooking gas
– Electricity is excluded
Our team will send you the address through the WhatsApp group that we created for you, to ease the communication between you and our team during the stay. For detailed information to be in touch with us, please ask us through a message from the OTA that you booked from or direct to our reservation.
Airport transfer is not included with the booking, but we can help you to order an airport transfer from our vendor if you are interested, simply inform us of your details.
For individual units, our team will stand by the villa upon the check-in time from 2 PM until 5 PM. If you are going to have a late check-in, which is over the operational hour, our team will assist you to do self check-in with guidance that will be sent through WhatsApp group.
For multiple units, there will be our team standing by the villa for 24 hours. Feel free to come anytime, but it will be better if you confirm to our team first the estimated time you will arrive, so they can prepare to assist you before your arrival.
When you stay with us in the individual villa, our team will be available on the operational hour from 9 AM – 5 PM daily. If you have any inquiries regarding facilities, any complaint or need something in request that we could help, you can kindly ask us through the group. Our team will be mobile and stand by during the operational hour.
However, on the multiple unit our team will stand by 24 hours, so no need to worry if you need help. Same as the previous system, you just have to communicate your inquiries through the group and our team will come to your room.
All of our units offer several benefits, with the following details:
We clean your room 1x every 2 days.
We change your linens 1x every 4 days.
We change your towel 1x in 2 days.
We are trying to support a green environment by reducing the use of detergent and other chemicals to help our mother earth and build a better world for our next generation.
Unfortunately we do not provide breakfast, but if you need help please let us know in advance, we are happy to arrange it for you.
We are cooperating with several vendors which can help to offer you entertainment and activities you can do during your stay in Bali. Usually, guests request a tour in a specific area of Bali or the whole Bali for several days, spiritual tour in temples, or even a trip to Bromo!
However, if you have any request, we are welcome to do so. Please kindly ask us, so we may help to search for detailed information that can help you. We want to serve the best for our guest
Jl. Sunset Road No. 88, Seminyak,
Kec. Kuta, Kabupaten Badung, Bali 80361
© 2023 PT Teknologi Akomodasi Alternatif
